At David East Jewellers and A.Perelberg & Co. we are committed to a high level of customer service and 100% customer satisfaction. It is our number one priority to provide our clients with a high level of service and quality products. Whether it is a watch battery replacement or an engagement ring purchase, we believe our customers are important to us and must always have a pleasurable and satisfying shopping experience with us instore and online.
We offer a 12 month warranty from the date of purchase against manufacturing defects in the material and workmanship on all the jewellery products that we sell and will be dealt with accordance to each individual case and item. Watches have their own independent warranties. All of our items must pass a number of quality control checks and examinations before it leaves for delivery to our clients.
The guarantee that David East Jewellers and A.Perelberg & Co. offers will be assessed on an individual basis. Our warranty does not cover damaged items from misuse, standard wear and tear, repairs or alterations made by another jeweller, accidental knocks or blows, exposure to corrosive or abrasive substances or other factors outside of normal expected wear. David East Jewellers and A.Perelberg & Co denies any obligation to take any action in repairing the damaged items under guarantee if the purchased item demonstrates evidently the misuse of the item. A warranty does not cover a refund on the purchased item.